Here’s the bottom line

Superb location in Polanco that gives you quick access to vibrant restaurants and attractions. The spacious city-view rooms are impressive, matched only by the lovely staff and rooftop bar ambiance. Don’t miss out on the amazing service from Enrique, the driver who doubles as an excellent tour guide. It's a gem for anyone visiting!

Incredible rooftop bar experience, paired with attentive and friendly staff. The location in Polanco is superb, making it easy to explore the area. The spacious rooms offered a comfortable retreat, although the amenities felt limited compared to similar hotels. While complimentary snacks in the lift were a nice touch, the dining options left something to be desired. Best steaks were a highlight, but variety could improve. Overall, a memorable getaway with standout moments overshadowed by some room for enhancement.

The spa definitely delivers great massage experiences, and the rooftop bar is a fun spot to hang out. I especially loved how the art in the rooms reflects local talent!

I had a fantastic 4-night stay! The spacious two queen beds room had a perfect city view. The rooftop bar was a great place to unwind after a long day, and the friendly staff really made me feel welcome throughout my visit. The free snacks in the lobby were a delightful bonus!

Nothing noteworthy to mention.

Great staff and easy airport shuttle. Gym needs better equipment for workouts.

Enjoyed my stay at W Mexico City! The vibrant design and art were captivating. The staff's friendliness and the fine rooftop bar added to the experience, though I encountered minor issues with the room's sound. A good escape in Polanco.

I had a fantastic stay! The spacious rooms offered a great city view. The rooftop bar was a perfect place to unwind. Friendly staff. Free snacks in the lobby were a nice touch. 😊

The in-house restaurant, 25 Dos, blew me away with its culinary prowess, featuring a local chef and standout dishes using unique Mexican ingredients. The gym offers solid equipment, and the lobby bar provides killer drinks, adding to the complete experience.

The room had outdated decor and a layout that felt cramped, with heavy doors in the bathroom that blocked natural light. A blackout curtain left glaring light streaming in at dawn, and the shower's temperature control was frustrating, making it tough to find relief after a long day. Room service came with hidden charges that felt frustrating and unnecessary, which detracted from the overall experience.

great location but room could use some updates

The room I stayed in was spacious with a nice city view. I truly enjoyed the rooftop bar. its atmosphere was perfect for relaxing after a day out. I was especially impressed by the free snacks provided in the lift areas—such a nice touch! Our driver, Enrique, was exceptional, adding value to our experience.

The hotel features stunning contemporary decor and vibrant art, making the common areas remarkably inviting. The accessibility was superb, with helpful staff and smooth transitions throughout the lobby and restaurant, which made my stay very enjoyable.

Could improve gym equipment options for seniors.

The room was spacious with an awesome city view, and the bed was super comfy! I really liked the contemporary vibe throughout. The free snacks in the lift area were a sweet surprise, too. My only downside was the shower over the bathtub. it felt a bit awkward to use. But overall, it was a nice stay!

I recently enjoyed a fantastic stay at this hotel! The cocktail experience was unforgettable, especially the unique ‘Gío Azteca’ that I discovered. The breakfast buffet was a highlight too, with an amazing variety! However, the lobby seating was a bit uncomfortable for my taste.